Privacy Policy

Effective Date: April 15, 2025

Last Updated: April 15, 2025

Welcome to Flick TV. We care about your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile application, website, and related services ("Services").

1. Information We Collect

a. Personal Information You Provide

• Phone Number: Required for account creation and authentication via OTP (One-Time Password)
• Communications: Messages or feedback sent to us

b. Information We Collect Automatically

• Device Information: Device model, operating system, app version, device identifiers
• Advertising ID: Google Advertising ID (GAID) for analytics and advertising purposes
• Usage Analytics: Content you watch, time spent, app interactions, search queries
• Viewing History: Videos watched, watch duration, playback progress
• Network Information: IP address, network type, connectivity status
• Push Notification Tokens: Firebase Cloud Messaging (FCM) tokens for notifications
• Crash Reports: App performance data and error logs
• Cookies and Tracking: For analytics, personalization, and app functionality

c. Authentication Data

• Firebase Authentication: Anonymous authentication tokens and user identifiers
• Access Tokens: Securely stored authentication tokens for app functionality
• Login Status: Information about login state and session management

2. How We Use Your Information

We use your data to:

• Account Management: Create and manage your account, authenticate users via OTP
• App Functionality: Provide core features, video streaming, content recommendations
• Personalization: Customize content based on your viewing history and preferences
• Analytics: Understand app usage, improve performance, and optimize user experience
• Communications: Send notifications about new content, app updates, and service announcements
• Support: Respond to support requests and troubleshoot issues
• Security: Prevent fraud, abuse, and ensure platform security
• Legal Compliance: Comply with applicable laws and regulations

3. Third-Party Services and Data Sharing

We integrate with the following third-party services that may collect and process your data:

a. Analytics and Performance

• Firebase (Google): Analytics, crash reporting, remote configuration, cloud messaging
• Facebook App Events: Usage analytics and advertising insights
• CleverTap: User engagement analytics and push notifications
• AppsFlyer: Marketing attribution and campaign analytics
• Smartlook: User session recordings and behavior analysis (when enabled)

b. Data Shared with Third Parties

We may share the following data with our service providers:

• Device identifiers and advertising IDs
• App usage patterns and viewing behavior
• Technical and performance data
• User profile information (name, gender, preferences)
• Phone numbers (with CleverTap for user identification)

c. Other Sharing Scenarios

• Legal Requirements: When required by law or legal proceedings
• Business Transfers: During mergers, acquisitions, or asset transfers
• Service Providers: Hosting, content delivery, customer support
• Safety: To protect users' safety and prevent abuse

4. User-Generated Content

When you upload content to Flick TV:

• You retain ownership of your original work
• By uploading, you grant us a license to display, share, and distribute your content on our platform
• You are responsible for ensuring your content complies with our Terms of Use
• We may remove content that violates our policies or applicable laws

5. Data Storage and Security

• Local Storage: Some data is stored locally on your device using secure storage mechanisms
• Cloud Storage: Your data may be processed and stored on servers outside your country/region
• Encryption: Data is encrypted in transit using industry-standard protocols (HTTPS/TLS)
• Access Controls: We implement appropriate technical and organizational measures to protect your data

6. Your Rights and Choices

You have the following rights regarding your data:

• Access: View and update your profile information
• Deletion: Delete your account and associated data
• Portability: Request a copy of your data
• Withdrawal: Withdraw consent for data processing
• Opt-out: Disable analytics tracking (may affect app functionality)
• Notifications: Control push notification preferences
• Cookies: Manage cookie settings via your browser

7. Data Retention

We retain your data as follows:

• Account Data: Until you delete your account, plus 180 days for legal compliance
• Analytics Data: Typically retained for 26 months by third-party analytics services
• Viewing History: Retained to provide personalized recommendations
• Technical Logs: Retained for security and debugging purposes (typically 90 days)
• Anonymized Data: May be retained indefinitely for analytics and service improvement

8. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Consent and Legal Basis

We process your data based on:

• Consent: For marketing communications and optional features
• Contract Performance: To provide our services as outlined in our Terms of Use
• Legitimate Interest: For analytics, security, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

You may withdraw consent at any time, but this may limit your ability to use certain features of our Services.

10. Account Deletion Request

To delete your account and associated data:

• Email us: Send a request to support@flicktv.in with your registered phone number
• Online Form: Account Deletion Request Form
• Processing Time: Deletion requests are processed within 7 business days
• Verification: We may require identity verification for security purposes

Note: Some data may be retained for 180 days to comply with legal obligations, after which it will be permanently deleted.

11. International Data Transfers

Your data may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place when transferring data internationally, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically. When we make material changes, we will:

• Post the updated policy on our app and website
• Notify you via email or in-app notification
• Update the "Last Updated" date
• Obtain your consent if required by law

Your continued use of our Services after changes take effect constitutes acceptance of the updated policy.

13. Contact Information

Flick Media Private Limited
CIN: U62099UP2025PTC216193
Regd. Office: D-9 Ground Floor, Sector-3, Noida, Noida, Gautam Buddha Nagar- 201301, Uttar Pradesh
Website: www.flicktv.in
Email: support@flicktv.in
Contact: +91 9865072030

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of courts in India.

15. Your Acceptance

By using Flick TV, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Services.

Grievance Redressal Policy

1. Objective

This policy outlines the procedure for addressing grievances related to the content, accessibility, or service of the Flick TV platform. It aims to ensure fair, transparent, and timely resolution of user and stakeholder complaints in compliance with applicable laws.

2. Scope

This policy applies to:

• Users/viewers of the platform
• Content creators or producers
• Regulatory bodies
• General public

3. Grievance Categories

Grievances may include (but are not limited to):

• Obscene, harmful, or offensive content
• Misleading or fake information
• Violation of copyrights or intellectual property
• Defamatory or communal content
• Accessibility issues (audio, video, subtitles)
• Account, billing, or subscription issues
• Violation of age ratings or parental controls
• Breach of personal data/privacy

4. Grievance Officer Details

In compliance with Rule 3(2) of the IT Rules, 2021, we have appointed a Grievance Officer:

Flick Media Private Limited
CIN: U62099UP2025PTC216193
Registered Office Address: D-9 Ground Floor, Sector-3, Noida, Noida, Gautam Buddha Nagar- 201301, Uttar Pradesh
Telephone: +91 9865072030
Email: support@flicktv.in
Contact Person for Grievances: Pratik Anand (pratik.anand@flicktv.in)

5. Grievance Submission Mechanism

Submissions must include:

• Name and contact details of the complainant
• Detailed description of the grievance
• Date and time of the issue (if applicable)
• URL or title of the content in question (if relevant)
• Any supporting evidence/screenshots

6. Redressal Process & Timelines

In case of complex issues requiring longer time, interim updates will be provided to the complainant.

7. Content Takedown Requests

If a grievance pertains to objectionable content:

• It will be reviewed by our Content Review Committee
• Content may be removed, blurred, age-restricted, or flagged as per legal or ethical guidelines
• If applicable, escalation will be made to the Self-Regulatory Body or Ministry of Information & Broadcasting

8. Recordkeeping & Reporting

• All grievances and actions taken shall be documented digitally and retained for a minimum of 3 years
• Monthly and quarterly compliance reports will be maintained for internal audits
• Reports will be submitted to the Ministry (if required)

9. Review of Policy

This policy will be reviewed every 12 months or in response to legal/regulatory updates. Any changes will be communicated publicly on the platform.