Privacy Policy

Effective Date: April 15, 2025

Last Updated: April 15, 2025

Welcome to Flick TV. We care about your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile application, website, and related services ("Services").

1. Information We Collect

a. Personal Information You Provide

• Phone Number: Required for account creation and authentication via OTP (One-Time Password)
• Communications: Messages or feedback sent to us
• Customer Support Information: Any information provided during support interactions, including chat transcripts and call recordings

b. Information We Collect Automatically

• Device Information: Device model, operating system, app version, device identifiers, hardware and software versions, browser type
• Advertising ID: Google Advertising ID (GAID) for analytics and advertising purposes
• Usage Analytics: Content you watch, time spent, app interactions, search queries, language preferences, content preferences
• Viewing History: Videos watched, watch duration, playback progress, resume points
• Network Information: IP address, network type, connectivity status
• Location Data: Approximate location derived from IP address for content localization and compliance
• Push Notification Tokens: Firebase Cloud Messaging (FCM) tokens for notifications
• Crash Reports: App performance data and error logs for debugging and improvement
• Cookies and Tracking: For analytics, personalization, and app functionality
• Log Data: Information automatically collected including technical information, configuration data, and access patterns

c. Authentication Data

• Firebase Authentication: Anonymous authentication tokens and user identifiers
• Access Tokens: Securely stored authentication tokens for app functionality
• Login Status: Information about login state and session management

2. How We Use Your Information

We use your data to:

• Account Management: Create and manage your account, authenticate users via OTP
• App Functionality: Provide core features, video streaming, content recommendations
• Personalization: Customize content based on your viewing history and preferences
• Analytics: Understand app usage, improve performance, and optimize user experience
• Communications: Send notifications about new content, app updates, and service announcements
• Support: Respond to support requests and troubleshoot issues
• Security: Prevent fraud, abuse, and ensure platform security
• Legal Compliance: Comply with applicable laws and regulations

3. Third-Party Services and Data Sharing

We integrate with the following third-party services that may collect and process your data:

a. Analytics and Performance

b. Data Shared with Third Parties

We may share the following data with our service providers:

• Device identifiers and advertising IDs
• App usage patterns and viewing behavior
• Technical and performance data
• User profile information (name, gender, preferences)
• Phone numbers (with CleverTap for user identification)
• User's name and phone number (with Juspay for payment processing)

c. Other Sharing Scenarios

• Legal Requirements: When required by law or legal proceedings
• Business Transfers: During mergers, acquisitions, or asset transfers
• Service Providers: Hosting, content delivery, customer support
• Safety: To protect users' safety and prevent abuse

4. Data Storage and Security

a. Where We Store Your Data

We store your data using secure cloud infrastructure provided by:

• Amazon Web Services (AWS): Servers located in India and internationally. Privacy policy: https://aws.amazon.com/privacy/
• Google Cloud Platform: Servers located in India and internationally. Privacy policy: https://policies.google.com/privacy

Both providers implement robust security measures to protect against loss, misuse, and alteration of information.

b. Security Measures

• Local Storage: Some data is stored locally on your device using secure storage mechanisms
• Encryption: Data is encrypted in transit using industry-standard protocols (HTTPS/TLS)
• Access Controls: We implement appropriate technical and organizational measures to protect your data
• Regular Security Audits: We conduct regular security assessments and monitoring

c. Security Limitations

While we implement industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data transmitted to our services; any transmission is at your own risk. Once we receive your information, we use strict procedures and security features to prevent unauthorized access.

d. Data Breach Notification

In the unlikely event of a data breach affecting your Personal Information, we will take appropriate steps, including notifying you and relevant authorities if required by applicable law. We will also take immediate action to contain the breach and minimize any potential harm.

5. Your Rights and Choices

Under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws, you have the following rights regarding your data:

• Access (Section 5(6) of IT Rules 2011): View and update your profile information, request review and correction of collected data
• Deletion: Delete your account and associated data
• Portability: Request a copy of your data in a structured, commonly used format
• Withdrawal (Section 5(7) of IT Rules 2011): Revoke consent for data processing going forward
• Opt-out: Disable analytics tracking (may affect app functionality)
• Notifications: Control push notification preferences
• Cookies: Manage cookie settings via your browser
• Marketing Communications: Opt out of promotional emails and SMS
• Correction: Request correction of inaccurate or incomplete personal information

Processing Time: We require a reasonable period of 30 (thirty) days to comply with any of your requests, as permitted under applicable law.

6. Data Retention

We do not retain your Sensitive Personal Information for longer than required for the purposes for which it may be lawfully used. "Sensitive Personal Information" includes passwords and any other information classified as sensitive under Section 3 of the IT Rules 2011.

We retain your data as follows:

• Account Data: Until you delete your account, plus 180 days for legal compliance
• Analytics Data: Typically retained for 26 months by third-party analytics services
• Viewing History: Retained to provide personalized recommendations until account deletion
• Technical Logs: Retained for security and debugging purposes (typically 90 days)
• Anonymized Data: May be retained indefinitely for analytics and service improvement
• Customer Support Records: Retained for 3 years for quality assurance and legal compliance

When determining data retention periods, we consider:

• Business record requirements for analysis and audit purposes
• Legal record retention requirements
• Defense of existing or potential legal claims
• Handling of complaints regarding the Service

7. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Consent and Legal Basis

We process your data based on:

• Consent: For marketing communications and optional features
• Contract Performance: To provide our services as outlined in our Terms of Use
• Legitimate Interest: For analytics, security, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

You may withdraw consent at any time, but this may limit your ability to use certain features of our Services.

9. Account Deletion Request

We respect your right to control your data. You can delete your account and associated data through the following method:

• Email us: Send a request to support@flicktv.in with your registered phone number and the subject line "Account Deletion Request"
• Online Form: Account Deletion Request Form
• Processing Time: Deletion requests are processed within 7 business days
• Verification: We may require identity verification for security purposes

What happens when you delete your account:

• Your profile and personal information will be permanently deleted
• Your viewing history and preferences will be removed
• You will lose access to premium features and subscriptions

Data Retention After Deletion: Some data may be retained for 180 days to comply with legal obligations, after which it will be permanently deleted. We may continue to store anonymized and aggregated data for service improvement purposes.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place when transferring data internationally, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

11. Communications from Us

We may send you various types of communications:

• Service-Related Communications: Essential announcements about service maintenance, security updates, or administrative matters. These are sent via SMS, email, or in-app notifications and cannot be opted out of as they are necessary for service delivery.
• Marketing Communications: Promotional content about new features, content, or offers. You can opt out of these at any time.
• Push Notifications: App notifications about new content, recommendations, or account activity. You can manage these in your device settings.

12. Third Party Links

Our Service may contain links to third-party websites, applications, or services. These third parties have their own privacy policies, and we are not responsible for their practices. We recommend reviewing their privacy policies before providing any personal information. We do not control how these third parties use information you share with them through social sharing features or other integrations.

13. Changes to this Privacy Policy

We may update this Privacy Policy periodically. When we make material changes, we will:

• Post the updated policy on our app and website
• Notify you via email or in-app notification
• Update the "Last Updated" date
• Obtain your consent if required by law

Your continued use of our Services after changes take effect constitutes acceptance of the updated policy.

14. Contact Information

Flick Media Private Limited
CIN: U62099UP2025PTC216193
Regd. Office: D-9 Ground Floor, Sector-3, Noida, Noida, Gautam Buddha Nagar- 201301, Uttar Pradesh
Website: www.flicktv.in
Email: support@flicktv.in
Contact: +91 9865072030

15. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of courts in India.

16. Your Acceptance

By using Flick TV, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Services.

Grievance Redressal Policy

1. Objective

This policy outlines the procedure for addressing grievances related to the content, accessibility, or service of the Flick TV platform. It aims to ensure fair, transparent, and timely resolution of user and stakeholder complaints in compliance with applicable laws.

2. Scope

This policy applies to:

• Users/viewers of the platform
• Content creators or producers
• Regulatory bodies
• General public

3. Grievance Categories

Grievances may include (but are not limited to):

• Obscene, harmful, or offensive content
• Misleading or fake information
• Violation of copyrights or intellectual property
• Defamatory or communal content
• Accessibility issues (audio, video, subtitles)
• Account, billing, or subscription issues
• Violation of age ratings or parental controls
• Breach of personal data/privacy

4. Grievance Officer Details

In compliance with Rule 3(2) of the IT Rules, 2021, we have appointed a Grievance Officer:

Flick Media Private Limited
CIN: U62099UP2025PTC216193
Registered Office Address: D-9 Ground Floor, Sector-3, Noida, Noida, Gautam Buddha Nagar- 201301, Uttar Pradesh
Telephone: +91 9865072030
Email: support@flicktv.in
Contact Person for Grievances: Pratik Anand (pratik.anand@flicktv.in)

5. Grievance Submission Mechanism

Submissions must include:

• Name and contact details of the complainant
• Detailed description of the grievance
• Date and time of the issue (if applicable)
• URL or title of the content in question (if relevant)
• Any supporting evidence/screenshots

6. Redressal Process & Timelines

In case of complex issues requiring longer time, interim updates will be provided to the complainant.

7. Content Takedown Requests

If a grievance pertains to objectionable content:

• It will be reviewed by our Content Review Committee
• Content may be removed, blurred, age-restricted, or flagged as per legal or ethical guidelines
• If applicable, escalation will be made to the Self-Regulatory Body or Ministry of Information & Broadcasting

8. Recordkeeping & Reporting

• All grievances and actions taken shall be documented digitally and retained for a minimum of 3 years
• Monthly and quarterly compliance reports will be maintained for internal audits
• Reports will be submitted to the Ministry (if required)

9. Review of Policy

This policy will be reviewed every 12 months or in response to legal/regulatory updates. Any changes will be communicated publicly on the platform.