Flick TV

Privacy Policy

Effective Date: April 15, 2025

Last Updated: April 15, 2025

Welcome to Flick TV. We care about your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile application, website, and related services ("Services").

1. Information We Collect

a. Personal Information You Provide

b. Information We Collect Automatically

c. Authentication Data

2. How We Use Your Information

We use your data to:

3. Third-Party Services and Data Sharing

We integrate with the following third-party services that may collect and process your data:

a. Analytics and Performance

Third Party Service Purpose Privacy Policy
Firebase (Google) Analytics, crash reporting, remote configuration, cloud messaging Google Privacy Policy
Facebook App Events Usage analytics and advertising insights Facebook Privacy Policy
CleverTap User engagement analytics and push notifications CleverTap Privacy Policy
AppsFlyer Marketing attribution and campaign analytics AppsFlyer Privacy Policy
Smartlook User session recordings and behavior analysis (when enabled) Smartlook Privacy Policy
Juspay Payment processing and transaction management Juspay Privacy Policy
Singular Mobile attribution and marketing analytics Singular Privacy Policy

b. Data Shared with Third Parties

We may share the following data with our service providers:

c. Other Sharing Scenarios

4. Data Storage and Security

a. Where We Store Your Data

We store your data using secure cloud infrastructure provided by:

Both providers implement robust security measures to protect against loss, misuse, and alteration of information.

b. Security Measures

c. Security Limitations

While we implement industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data transmitted to our services; any transmission is at your own risk. Once we receive your information, we use strict procedures and security features to prevent unauthorized access.

d. Data Breach Notification

In the unlikely event of a data breach affecting your Personal Information, we will take appropriate steps, including notifying you and relevant authorities if required by applicable law. We will also take immediate action to contain the breach and minimize any potential harm.

5. Your Rights and Choices

Under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws, you have the following rights regarding your data:

Processing Time: We require a reasonable period of 30 (thirty) days to comply with any of your requests, as permitted under applicable law.

6. Data Retention

We do not retain your Sensitive Personal Information for longer than required for the purposes for which it may be lawfully used. "Sensitive Personal Information" includes passwords and any other information classified as sensitive under Section 3 of the IT Rules 2011.

We retain your data as follows:

When determining data retention periods, we consider:

7. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Consent and Legal Basis

We process your data based on:

You may withdraw consent at any time, but this may limit your ability to use certain features of our Services.

9. Account Deletion Request

We respect your right to control your data. You can delete your account and associated data through the following method:

What happens when you delete your account:

Data Retention After Deletion: Some data may be retained for 180 days to comply with legal obligations, after which it will be permanently deleted. We may continue to store anonymized and aggregated data for service improvement purposes.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place when transferring data internationally, including:

11. Communications from Us

We may send you various types of communications:

12. Third Party Links

Our Service may contain links to third-party websites, applications, or services. These third parties have their own privacy policies, and we are not responsible for their practices. We recommend reviewing their privacy policies before providing any personal information. We do not control how these third parties use information you share with them through social sharing features or other integrations.

13. Changes to this Privacy Policy

We may update this Privacy Policy periodically. When we make material changes, we will:

Your continued use of our Services after changes take effect constitutes acceptance of the updated policy.

14. Contact Information

Flick Media Private Limited
CIN: U62099UP2025PTC216193
Regd. Office: D-9 Ground Floor, Sector-3, Noida, Noida, Gautam Buddha Nagar- 201301, Uttar Pradesh
Website: www.flicktv.in
Email: support@flicktv.in
Contact: +91 9865072030

15. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of courts in India.

16. Your Acceptance

By using Flick TV, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Services.

Grievance Redressal Policy

📊 Monthly Content Grievance Compliance Report: View Report

1. Objective

This policy outlines the procedure for addressing grievances related to the content, accessibility, or service of the Flick TV platform. It aims to ensure fair, transparent, and timely resolution of user and stakeholder complaints in compliance with applicable laws.

2. Scope

This policy applies to:

3. Grievance Categories

Grievances may include (but are not limited to):

4. Grievance Officer Details

In compliance with Rule 3(2) of the IT Rules, 2021, we have appointed a Grievance Officer:

Flick Media Private Limited
CIN: U62099UP2025PTC216193
Registered Office Address: D-9 Ground Floor, Sector-3, Noida, Noida, Gautam Buddha Nagar- 201301, Uttar Pradesh
Telephone: +91 9865072030
Email: support@flicktv.in
Contact Person for Grievances: Pratik Anand (pratik.anand@flicktv.in)

5. Grievance Submission Mechanism

Submissions must include:

6. Redressal Process & Timelines

Step Description Timeline
1 Acknowledgement of grievance Within 24 hours
2 Initial review of complaint Within 3 working days
3 Resolution or action taken Within 15 days of receipt
4 Final communication to complainant Within 15 days

In case of complex issues requiring longer time, interim updates will be provided to the complainant.

7. Content Takedown Requests

If a grievance pertains to objectionable content:

8. Recordkeeping & Reporting

9. Review of Policy

This policy will be reviewed every 12 months or in response to legal/regulatory updates. Any changes will be communicated publicly on the platform.